Telephone/E-Mail Etiquette

• Respond In Kind
• Speak For Understanding
• Making & Taking the Call
• Cell Phone Protocol
• Email Privacy ?????
• How to Say It

Business Meetings

• Defining the Purpose – Setting the Agenda
• Scheduling
• Selecting the Venue
• Keeping Control to Reach the Goal

Personal Image

• Personal Grooming
• What to Wear
• Common Mistakes

Meeting, Greeting and Saying Goodbye

• Introductions – Salutations and Titles
• Self Introductions
• Rules of the Hand Shake
• The Business Card
• Social Chatter
• The Elevator Pitch
• Making an Exit

Table Manners

• Reservations and Attire
• Seating
• Alcohol
• The Dining Experience- Which Fork Do I Use?
• Check Protocol

Criticism, Complaints and Compliments

• Keep It Private
• Keep It Impersonal
• Be Specific

Invitations, Thank You(s) and Gifts

• Extending the Invitations
• Receiving Invitations
• Thank You Notes
• Gift Protocol

Other Matters

• Common Courtesies for Public Places
• Life Events (Death, Births, Divorce, etc.)